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Shipping and returns shipments

All our shipments are express, have a tracking number to check the progress of the shipment and are made by UPS couriers who collect the item or items ordered from the manufacturer's workshop, to deliver them directly to the final buyer without any intermediate steps, other than those used by UPS to manage the shipment itself.

Orders that on may be ready for delivery or to be carried out, are collected as soon as the craftsman prepares the package and its packaging, on average 1 or 2 days after purchase for ready-to-deliver items. For orders that need to be made, however, only the lead time indicated at the time of purchase must be considered. Delivery times range between 2 and 4 days for Italy, between 5 and 7 days for European destinations and on average between 7 and 10 days in all other non-European countries.

If you prefer, you can indicate a nearby UPS Access Point during the purchase, in which to have your shipment delivered or ask to send it to the UPS Access Point closest to the actual delivery location, where it will be possible to collect the shipment. purchase at a later time.

In case of non-delivery, due to the absence of the ordering customer, UPS can attempt a second delivery or leave the shipment directly at the nearest UPS Access Point. In this case, the customer will receive a deposit notice in the e-mail left during the order and will be able to collect his order in the following days. The customer can still be constantly updated on the position of his order via the tracking number provided after the purchase and will receive an additional notice if the order is not withdrawn for more than 5 days.

Returns due to change of mind

If the product you purchased does not satisfy you, according to current regulations, within 14 days from when you received it, you can return it to the seller craftsman, without having to specify the reason and without penalty.

You will then be refunded the full amount of the item without any penalty. In order to return the product you must, within the If the purchase made does not satisfy you, according to the regulations in force, it is possible, within 14 days from when you received it, to return it to the seller craftsman without having to specify the reason and receiving a refund of the entire amount spent. You will then be refunded the full amount of the item or items purchased without any penalty or withholding.

In order to return the product you must, within the aforementioned deadline, contact assistance [e-mail:] communicating your rethinking. You will be contacted to confirm your return and you will be provided with all the information for the return shipment of the item which will be at your expense, unless the return occurs for reasons attributable to the craftsman or such as the discrepancy of the article received, compared to what was declared on the website.

After communicating your rethinking and demonstrating the integrity of the product received, you can send the product you want to return to the address that will be communicated to you. Once the returned product has been received and its integrity checked (the returned product must not show signs of wear, abrasions, nicks, scratches, deformations, etc., and must be complete with all elements and accessories, included in the original shipment , including any attached instructions, certificates and manuals, if any), you will be refunded all the sums paid for the purchase.

Attention the integrity of the return shipment is the responsibility of the buyer and it is very important that the packaging is well done, as well as when the package has been delivered; if the product is found to be damaged you will not be entitled to a refund of the amount! We also point out that it is not possible to receive a refund for orders that are personalized or made to measure for the customer since, by their nature, they cannot be resold to other customers.

Repairs and replacements due to non-conformity

If the order you receive is not as described on the site, no later than 24 months from the date of delivery of the goods, you can request the return, repair or replacement of non-compliant products. However, if the remedy you have chosen is impossible or excessively burdensome, the seller, Madeinitalyforme SRL, will opt to send a new item or parts of it, sufficient to resolve the compliance issues.

The costs for shipping incorrect or defective goods, for the labor used, for its repair and for the materials used in it, will be entirely borne by Madeinitalyforme SRL. On the other hand, you will not be entitled to the guarantee of conformity if you were aware of the defect, at the time of purchase, because it was explicit, if the lack of conformity could not be ignored with ordinary diligence or if it derives from instructions or materials provided by you.

In the event that the lack of conformity is minor and its repair or replacement are impossible or excessively expensive, you will only be entitled to a reduction in the price. In case of return, the reason for any transport must be "returned for repair" and will be paid by Srl as well as the dispatch of the new goods; conditions that remain valid even in the event of an order error or product defect.

Time frame for sending replacements

We pay close attention to the satisfaction of our customers and the new goods will be shipped as soon as possible, once the original products have been received and their integrity checked.

Refunds - most common questions

How much will I be reimbursed?

The administrative costs of reimbursement are borne by, you will then be refunded the value of the returned product, net of shipping costs.

How will my money be returned?

The return is made by bank transfer or via PayPal when the order is placed through this tool. operates from the European Union, for this reason all transactions, including in foreign currency, are converted into Euro following payment. For payments in currencies other than the Euro, still returns the amount in Euro, calculating the exchange rate on the day the refund is made. Any currency exchange risks are therefore borne by the customer.

When will the refund be made?

The refund will be processed as soon as the returned product reaches the manufacturing craftsman or until we receive proof that it has been returned, whichever comes first. Pay attention: refunds may take several days to be credited depending on the bank time required and will be displayed with the words: "Refund for return n ............ of ............ Order ....... Madeinitalyforme"

Customer Assistance

For any problem or clarification on the above, contact our support service at the e-mail address: or via Whatsapp at +393280939144

© S.r.l - 2017 - All Rights Reserved | Florence | VAT number: IT06758760489




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