Returns due to change of mind
If the product you have purchased does not satisfy you, according to current regulations, within 14 days from when you received it, you can return it to the seller craftsman, without having to specify the reason and without penalty. You will then be refunded the full amount of the item without any penalty.
In order to return the product you must, within the aforementioned term, contact the assistance [e-mail: firstname.lastname@example.org] communicating your rethinking. You will therefore have to wait for confirmation from Madeinitalyfor.me assistance before proceeding with the return of the product, our assistance service will provide you with all the information for the return shipment of the item.
After communicating your rethinking and demonstrating the integrity of the product received, you will have to send the product you want to return to the address that will be communicated to you. The costs for this shipment will be at your expense, unless they relate to reasons related to our errors or product anomalies, compared to what was ordered online.
Once the returned product has been received and its integrity checked (the returned product must be without signs of wear, abrasions, nicks, scratches, deformations, etc., complete with all elements and accessories, accompanied by instructions / notes / manuals attachments, from the original packaging and packaging and from the warranty certificate, if any), all the sums you paid to purchase it will be returned to you.
Attention it is very important a well done packaging, as when the package has arrived, if the product is not intact you will not be entitled to its return.
We point out that you will not be able to get a refund for products that are not intact, those that have been tailor-made for the customer or that have been customized at the customer’s request and which, by their nature, cannot be resold to other customers.
Repairs and replacements due to non-conformity
If the order you receive is not as described on the site, no later than 24 months from the date of delivery of the goods, you can request the return, repair or replacement of products that do not comply with what is indicated in the contract.
However, if the remedy you have chosen is impossible or excessively burdensome, the seller, Madeinitalyforme SRL, will opt to send a new article or parts of it, sufficient to solve the compliance problems.
The costs for shipping the defective goods, for the labor used for its repair and for the materials used will be entirely borne by Madeinitalyforme SRL.
You will not be entitled to the warranty for non-compliance if you were aware of the defect at the time of purchase because it was made explicit, or if the lack of conformity could not be ignored with ordinary diligence or if it derives from instructions or materials from you. provided.
In the event that the lack of conformity is minor and its repair or replacement are impossible or excessively expensive, you will only be entitled to a reduction in the price. In any case, the reason for the transport must be “returned for repair”. The transport and any insurance and dispatch of the new goods will be borne by Madeinitalyforme SRL.
These conditions remain valid even in the event of an order error or product defect. [Hr]
Time frame for sending replacements
New products will be sent after we have received the original products and checked the state of the object.
How much will I be refunded? The administrative costs for refunds are at the expense of Madeinitalyfor.me. You will therefore be refunded for the value of the returned product, net of shipment costs.
How will the refund be paid? The store operates from the European Union and for this reason all transactions, even those in different currencies, will be converted to Euros following the payment. For payments in currencies other than Euros, Madeinitalyfor.me nonetheless refunds the amount in Euros. Caution: amounts in other currencies are based on the calculation of the exchange rate on the day the refund is processed. Eventual exchange variations are therefore at your expense.
When will the refund be paid? The refund will be processed as soon as the returned product reaches our warehouse or we receive proof of the returned product, whatever occasion comes first. Caution: if the payment is made by credit card, to appear on your bank statement refunds may take up to several weeks. The refund will be shown with the description “Refund for return no ………. on ………. Authorisation code ……….”
For whatever problem or clarification regarding the above, contact our customer assistance department via email at email@example.com or write to:
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