The following are the conditions that govern the sale of products and/or services from the craftsman to the buyer user. Supply conditions may change, but the eventual new rules will be effective from the time they are posted on the site and will refer to supplies effected by that time. We invite you to read carefully these conditions every time you buy products and/or services.
1. Conditions of Payment and Delivery
You choose payment conditions and eventual available deliveries. The craftsman offers you as many options as possible, but are not permitted methods of payment or delivery other than those that are listed. The products and/or services of the craftsman are provided at the prices that you find on our site. A prices change is effective from the time when the same change is published on the site.
2. Acceptance of orders
To make an order you must be of legal age and have the capacity to conclude a binding contract. Orders that you submit will be binding for the craftsman only if you receive confirmation by e-mail that the whole order process has been successfully completed, the payment has been authorized and the products and/or services are available. Print the e-mail and keep it. If you don’t receive the confirmation email, please contact the provider.
3. Delivery Terms
If you’re buying products, the artisan is committed to deliver them to the carrier as quickly as possible. Transportation is charged to you according to the method of delivery you have chosen. The terms mentioned in the options of delivery of the products indicate the period of time that is normally required to make you deliver the products. The craftsman will do his best to make you receive the products within that term, but can not be held liable for any damages resulting from any delay occurred during transport that anyway is assured. If you’re buying services, the artisan is committed to providing the services within the time indicated.
4. Guarantee and assistance
Subject to the provisions of law in force relating to warranty, the craftsman offers you the following guarantees.
If you’re buying a product, the craftsman has the VAT number and you don’t purchase with a VAT number, you have the right to the guarantee of conformity of the product for the period of two years with the right to demand the restoring, without charge, of the conformity of the product by repair or replacement or else to have an appropriate reduction of the price or the rescission of the contract within the time limits laid down in Articles. 129-132 of Legislative Decree 206/2005 (Consumer Code).
In any other case where you’re buying a product you have the right to the guarantee of substantial conformity for a period of one year subject to the following conditions:
a) you can ask to the supplier, as you like, to repair or replace the product, without charge in either case, unless the remedy requested is impossible or excessively costly than the other;
b) you decline from the warranty right on the malfunction if you don’t report the malfunction within 2 months from the time when the failed product is made available to you, except in case of occult malfunction, in which case you can report the failure within a period of 2 months from the time of its discovery, but in any case within a maximum period of 12 months from the date on which the faulty product or service is placed at your disposal.
If you’re buying services, any deviations or defects will be eliminated at charge of the supplier or else the price will be proportionally decreased.
If, however, the deviations or defects of the service are such as to make it completely unsuitable for its intended purpose, you may request the termination of the contract.
We guarantee you that products and/or services comply with Italian and European Union (EU) applicable to them.
If you need any assistance you can contact us at our address.
5. Right of withdrawal
If the craftsman has a VAT number and you don’t purchase with VAT number, you have the right to rescind the contract according to the terms and conditions laid down in Articles statements. 64-67 (Exercise of the right of withdrawal) of Legislative Decree 206/2005 (Consumer Code) that, pursuant to art. 53 co. 1 letter. a) of Legislative Decree 203/2006 are reported below.
You have the right to withdraw without any penalty and without specifying the reason, within the term of ten working days, except as provided in Article 65, paragraphs 3, 4 and 5.
The right of withdrawal is exercised by sending, within the terms stated above, a written notice to the supplier’s office by registered letter with acknowledgment of receipt. The notice may be sent, within the same term, also by telegram, telex, fax and e-mail, provided that it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours; the letter is considered sent on time if delivered to the accepting post office within the terms above. The acknowledgment of receipt is not, however, an essential condition for the exercise of any right of withdrawal.
The deadline for the exercise of right of withdrawal shall begin:
a) for goods, from the day of their receipt by the consumer, if they have been satisfied the information requirements laid down in Article 52 of Legislative Decree 206/2005 (Consumer Code) or from the date on which the latter are been met, if this occurs after the conclusion of the contract provided that no more than three months after the conclusion thereof;
b) for services, from the day of conclusion of the contract or the day on which they have been satisfied with the information requirements set out in Article 52 of Legislative Decree 206/2005 (Consumer Code), if this occurs after the conclusion of the contract provided no more than three months after the conclusion thereof.
We inform you that, pursuant to Article 65, paragraphs 3, 4 and 5 of Legislative Decree 206/2005 (Consumer Code) in the case in which the supplier hasn’t satisfied the information requirements set out in Articles 52, paragraph 1, letter f) and g), and 53 of Legislative Decree 206/2005 (Consumer Code), the term for exercising the right of withdrawal is, respectively, of sixty or ninety days and shall commence, for the goods, from the day of receipt by the consumer, for the services, from the day of conclusion of the contract (these provisions shall also apply in the event that the provider gives an incomplete or incorrect information that doesn’t allow the proper exercise of the right of withdrawal).
We also inform you that, pursuant to Articles 66 and 67 of Legislative Decree 206/2005 (Consumer Code), with the receipt by the supplier of the notification of withdrawal, the parties are released from their respective obligations arising from the contract or contract proposal, subject, in the event that the requirements have now been performed in whole or in part, the following additional obligations:
a) if the product have been delivered the consumer is obliged to return them or make them available to the supplier or someone designated by him, within a period of 10 working days from the date of receipt of the product. At the purposes of expiration of the term the product has intended returned when it is delivered to the post office or forwarding agent;
b) for contracts for the sale of products, if there has been the delivery of the products, the substantial integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal. However, it is sufficient that the product is returned in normal state of preservation, inasmuch has been kept and eventually used with the use of reasonable diligence;
c) only the expenses due from the consumer for exercising the right of withdrawal are the direct cost of returning of the product to the sender;
d) if the right of withdrawal is exercised by the consumer pursuant to above, the supplier is obliged to reimburse the sums paid by the consumer, including sums paid by way of deposit. Refund will be free of charge, as soon as possible and in any case within thirty days from the date on which the supplier is became aware of the right of withdrawal by the consumer. The sums are refunded if they are actually returned, sent or reaccredited not later than the deadline specified above.
6. Applicable Law
All contracts concluded with us are executed in Italy and are subject to Italian law, the competent court is that of Taranto.
The Customer acknowledges that the conditions comply with the provisions of Articles. 50-61 (distance contracts) of Legislative Decree 231/206 (Consumer Code).