Returns due to change of mind
If you are unsatisfied with the product you have purchased, you can return it to the vendor without needing to specify the reason and without incurring any penalties, within 14 days from the date you received the product.
To return the product within the specified time frame, contact Customer Care [email: firstname.lastname@example.org] and inform them of your change of mind; before returning the product, you will need to wait for the return authorisation.
After informing Customer Care of your change of mind, you will need to send the product you wish to return to the address communicated to you. The cost of the return shipment will be at your expense.
Once the product you have returned has been received and its integrity has been verified (the returned product must not contain signs of wear, abrasions, scratches, marks, deformations, etc., must be complete with all elements and accessories, accompanied by the attached instructions/notes/manuals, with original packaging and warranty certificate, where included), you will be refunded the amount you paid to purchase the product. If the product is not integral, you will not be entitled to return it.
We inform that you will not be able to return products due to change of mind that have been tailor-made or that have been customised during the processing of your order, or which, by their nature, cannot be sent back as they are at risk of deterioration or rapid alteration.
Repairs and replacements due to non-conformity
Within and no later than 24 months from the date the goods were delivered, you may request the repair or replacement of products that do not conform to contractual specifications, provided the product’s non-conformity is reported within 2 months from its discovery.
In the event on the other hand that repair or replacement is impossible or excessively costly, you may request a price reduction or the dissolution of the contract.
Costs for the shipment of defective goods, for the labour involved in their repair and for materials used, will be at the complete expense of the vendor.
You will not be entitled to the non-conformity warranty if you were aware of the fault, or if the fault could not have been ignored using ordinary diligence, or if the defect or fault derives from instructions or materials provided by yourself.
In the event the defect is only slight and its repair or replacement is impossible or excessively costly, you will only be entitled to a price reduction. In any case, the reason stated on the transport slip must be “returned for repair”. The transport and eventual insurance and shipment of the new product will be at the expense of the vendor.
These conditions will remain valid even in the event an error in the order or a defect in the product is revealed.
We remind you that it is compulsory to follow the product return procedure, which can be accessed after logging in, directly from your reserved area.
Time frame for sending replacements
New products will be sent after we have received the original products and checked the state of the object.
How much will I be refunded? The administrative costs for refunds are at the expense of Madeinitalyfor.me. You will therefore be refunded for the value of the returned product, net of shipment costs.
How will the refund be paid? The store operates from the European Union and for this reason all transactions, even those in different currencies, will be converted to Euros following the payment. For payments in currencies other than Euros, Madeinitalyfor.me nonetheless refunds the amount in Euros. Caution: amounts in other currencies are based on the calculation of the exchange rate on the day the refund is processed. Eventual exchange variations are therefore at your expense.
When will the refund be paid? The refund will be processed as soon as the returned product reaches our warehouse or we receive proof of the returned product, whatever occasion comes first. Caution: if the payment is made by credit card, to appear on your bank statement refunds may take up to several weeks. The refund will be shown with the description “Refund for return no ………. on ………. Authorisation code ……….”
For whatever problem or clarification regarding the above, contact our customer assistance department via email at email@example.com or write to:
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